Company: Farazy Hospital Ltd.
Location: House No:15-19, Block: E, Main Road, Banasree, Rampura, Dhaka 1219.
About Us:
Farazy Hospital Ltd. is a renowned healthcare institution dedicated to providing exemplary medical services to our community. With a focus on patient-centric care and cutting-edge technology, we aim to deliver compassionate and comprehensive healthcare solutions.
Position Overview:
We are currently seeking motivated and customer-oriented individuals to join our team as Call Center Executives. As a Call Center Executive, you will be the first point of contact for patients, providing assistance, information, and support regarding our services and appointments.
Key Responsibilities:
- Handle inbound and outbound calls from patients and healthcare providers.
- Schedule appointments, confirmations, and cancellations in the hospital’s system.
- Provide information about hospital services, physicians, and medical procedures.
- Address patient inquiries, concerns, and complaints in a professional and empathetic manner.
- Collaborate with other departments to ensure seamless communication and coordination.
- Maintain accurate records of patient interactions and follow-up activities.
- Adhere to confidentiality and privacy regulations in handling patient information.
Qualifications:
- Minimum Bachelor’s Degree in any discipline.
- Previous experience in a call center or customer service role is preferred.
- Excellent verbal and written communication skills.
- Empathetic and patient-oriented approach to customer service.
- Strong multitasking abilities and attention to detail.
- Proficiency in using computer systems.
- Ability to work effectively in a fast-paced environment and handle stressful situations with composure.
Benefits:
- Competitive salary.
- Comprehensive training program and ongoing professional development opportunities.
- A supportive and inclusive work culture focused on teamwork and growth.
How to Apply:
If you are passionate about providing exceptional customer service and thrive in a dynamic healthcare environment, we encourage you to apply for the Call Center Executive position at Farazy Hospital Ltd. Please submit your resume and a brief cover letter outlining your relevant experience and why you are a good fit for this role to farazyhospital@gmail.com or WhatsApp: 01313362162 before 20 June 2024
Farazy Hospital Ltd. is committed to diversity, equity, and inclusion in the workplace. We welcome applicants from all backgrounds and experiences. We appreciate your interest in joining our team and look forward to reviewing your application!
