Refund policy

  1. A Warm Welcome

At Farazy Hospital Ltd, your health and peace of mind are our top priorities. We know life doesn’t always go as planned, so we’re here to help if you ever need to cancel a service or request a refund. Our policy is designed to be fair, transparent, and hassle-free.

  1. When You’re Eligible for a Refund

You may be eligible for a refund in these situations:

  • Services Not Used: If you booked a test or service that has not been completed within seven days, you are welcome to request a refund within the following three days.
  • Errors on Our Side: If there’s a technical issue or an error caused by us, we’ll either arrange a retest or offer a partial or full refund, depending on the situation.
  • Billing Mistakes or Overpayments: We’ll promptly sort out any overpayments or billing errors and refund you the amount you’re owed.
  1. Changing Your Mind? Our Cancellation Policy

We get it—plans change!

  • Timing Matters: Please let us know within 48 hours of booking if you need to cancel a scheduled service.
  • Small Fee: There might be a small cancellation fee (about 10%) to cover our admin costs.
  • Packages Have Deadlines: Some health packages are valid for a limited time (like 7 days from invoice). After that, unused services can’t be refunded.
  1. What Can’t Be Refunded

Some services aren’t eligible for refunds, such as:

  • Tests or treatments that have already been completed and results delivered.
  • Services performed by other parties (like external labs or pharmacies) unless specifically stated.
  • Services older than 12 months (unless the law says otherwise).
  1. How to Request a Refund

Here’s how to get started:

  • Reach out through our official channels (phone, email, or visit us in person).
  • Share these details:
    • Your name
    • Invoice or receipt number
    • The service in question
    • Why you’re requesting a refund
  • Our billing team will review your request and keep you updated every step of the way.
  1. When to Expect Your Refund

Once approved, we’ll process your refund within 7-10 working days. Refunds go back to the original payment method unless we agree on something else with you.

  1. Other Options Before a Refund

Before issuing a cash refund, we’re happy to explore alternatives like:

  • Using the balance for another service
  • Adjusting a future bill
  • Retesting where appropriate

 

  1. Let’s Stay Connected!

If you have any questions, big or small, feel free to get in touch. We’re always here to help.

Farazy Hospital Ltd
House#15-19, Block# E, Main Road, Banasree, Rampura, Dhaka -1219
Phone: +8809606990000
Email: contact@farazyhospital.com

  1. Updates to This Policy

We may update this policy occasionally to keep things clear and current. Any changes will be shared through our official channels and will take effect right away.

 

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