Privacy Policy

This Privacy Policy outlines how Farazy Hospital Ltd. (“we”, “our”, “us”) collects, uses, stores, discloses, and protects your personal data when you use our website: https://farazyhospital.com. We are committed to handling your data responsibly and in compliance with applicable laws of the People’s Republic of Bangladesh, including the Information and Communication Technology Act, 2006, and related healthcare privacy regulations.

By accessing or using our website or digital services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal and sensitive data when you interact with our website or online tools:

  • Personal Information: Full name, mobile number, email address, date of birth, gender, address, national ID (if submitted via forms).

  • Health Information: Appointment history, lab test details, prescriptions, and submitted health reports.

  • Device & Technical Data: IP address, browser type, device information, usage behavior, cookies, and session metadata.

  • Third-Party Data: Information obtained from authorized diagnostic centers, labs, or healthcare providers linked through our platform.

2. How We Use Your Information

Your data may be used for the following purposes:

  • To schedule and manage medical appointments, diagnostics, and reports

  • To communicate appointment confirmations, test results, and health-related updates

  • To process payments and maintain financial records

  • To improve our website functionality, performance, and user experience

  • To comply with legal obligations and assist regulatory or law enforcement authorities as needed

3. Consent

By submitting your data through our website or booking forms, you explicitly consent to the collection and processing of your information as described in this Privacy Policy.

You may withdraw your consent at any time by contacting us. However, this may limit your ability to use certain features (e.g., appointment booking or online reports).

4. Data Security and Storage

We implement appropriate technical and organizational safeguards to protect your personal and medical information against unauthorized access, alteration, or disclosure.

  • All medical and health data is encrypted and stored securely.

  • Access is restricted to authorized personnel only.

  • Data is hosted on secure servers located in Bangladesh (or in compliant third-party data centers, if applicable).

  • We comply with Section 63 of the ICT Act and applicable healthcare data standards.

5. Data Sharing and Disclosure

We do not sell or rent your personal data. Your information may be disclosed only:

  • To authorized medical professionals or diagnostic labs for healthcare purposes

  • To third-party service providers (e.g., hosting, analytics, payment gateways) under strict confidentiality agreements

  • If required by a valid legal request, court order, or regulatory authority

6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data, subject to legal and operational obligations

  • Withdraw consent for specific processing

  • Lodge a complaint regarding misuse of your data

To exercise these rights, please email us at farazymaxit@gmail.com. We aim to respond to legitimate requests within 30 days.

7. Cookies and Tracking

We use cookies and similar technologies for:

  • Remembering user preferences

  • Analyzing website traffic

  • Securing sessions and improving user experience

You can manage cookie settings via your browser. Disabling cookies may limit certain functionalities.

8. Children’s Privacy

We do not knowingly collect personal data from individuals under the age of 12 without parental or guardian consent. If such data is inadvertently collected, we will delete it upon notification.

9. Data Retention

We retain your data only for as long as necessary to:

  • Fulfill medical or administrative purposes

  • Meet legal and tax obligations

  • Support hospital recordkeeping policies and operational compliance

10. Policy Updates

We may update this Privacy Policy periodically. Any changes will be reflected with a revised “Last Updated” date at the top of the page.

By continuing to use our website, you agree to the latest version of this policy. We encourage you to check back regularly.

11. Contact Information

For any concerns, data-related requests, or feedback, please contact our designated Data Protection Officer:

Farazy Hospital Ltd.
🏥 House #15–19, Block-E, Banasree, Main Road, Rampura, Dhaka–1219
📧 Email: farazymaxit@gmail.com
📞 Phone: +8809606990000
🌐 Website: https://farazyhospital.com

12. Governing Law

This Privacy Policy shall be governed by the laws of the People’s Republic of Bangladesh. Any dispute arising from this policy shall fall under the jurisdiction of the courts of Dhaka.

Scroll to Top